You are entitled to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery. Do this by contacting us by email, quoting the order number supplied to you. Once we have received your return, we will check it against our records and if we are satisfied that the return criteria is met, we will process your refund. Refunds are made by the payment method you used to place your order and can take up to 30 days.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described.