Preloved Sports CIC offers a Buy & Try service. Details of this service and our returns/refund policies are outlined below. Please read these careful before returning any items to us.
Buy & Try Service
Preloved Sports CIC understands how difficult it is to purchase sports items online, not knowing how they fit until you test them in a real-world environment. To help you make an informative decision, we offer a Buy & Try service to all of our customers.
- From the date of ordering, you have 21 days to try your items in a real-world environment.
- If you like the items, great.
- If the items are not for you, then these can be returned to us for a refund or exchange. Details of how the returns and refunds can be found below.
Returning Items to Us
We encourage you to try the garments in a real-world environment, however, to be eligible for a return, your item must be in the same condition as when you purchased it from us. If you have tested the garments in a real-world environment, we request these are washed prior to returning them to us. If this causes you go over the 21 days, please drop us an email.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, gift cards, personal care items or downloadable software.
To initiate a return, please reply to your order email with details of the item(s) you wish to return and whether you would like an exchange or refund. This allows us to put your order on hold to await your return and if you selected an exchange, we can put this aside for you. Please send your returns to us at the following address:
Preloved Sports CIC
The Storage Team
Monks Cross Drive
Huntington
York
YO32 9GZ
Please note: You are required to pay for the return postage.
We recommend using a tracked service as we cannot be held responsible if the item disappears in transit. Our recommendation is to use InPost as the postage is as little at £1.99 and comes with full tracking.
To return via InPost, please visit the InPost website here: https://inpost.co.uk/send/go
Select the following InPost Locker: Welham Road, Norton 24/7 InPost Locker – Norton-on-Derwent SF Connect, YO17 9DP
Enter our email address: orders@prelovedsports.org.uk
Tel No: 7354923732
Then package up your return and drop it off at your nearest locker. No label is required.
Once your return is received, it will be inspected by our team and you will be notified. If we reject your return, we will notify you with the reason and the options.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment. Due to factors beyond our control, the refund can take several days to appear on your account.
Refund Amount
You will receive a refund of the value of the product cost plus the postage you paid on your order. If you ordered several items and are returning one item, the refund will be product cost plus part of the postage fee. We do not refund the return postage unless we have made an error on the order.
EXCHANGES
We will happily exchange an item you return. Ideally, this would be for an item of the same value but we understand this is not always possible.
- If the exchange is less value than the returned item, the difference will be refunded to you via the original payment method on the order.
- If the exchange is more value than the returned item, the item will be held and an invoice sent to you for the difference. Once this has been settled, the exchanged item will be posted out to you.
ABUSE & GOODWILL
Preloved Sports is a non-profit and we try to be as fair and as reasonable as possible. Thankfully, we have not had people abusing our goodwill and if we believe a customer is abusing the returns system and our goodwill, we will contact them in the first instance to discuss our concerns.
CONTACT
If you have any questions or queries, please contact us at hello@prelovedsports.org.uk or reply to your order email.